With many businesses still opting to work from home, the need for cloud-hosted telephony solutions, rather than traditional phone systems, is greater than ever. Whether you’re a startup looking for a brand new system or an established business wanting to switch suppliers, finding the right telephony system for you can be a daunting task.
At Officeology, our team is always on hand to help and will be there for you every step of the way even after installation. Here, we’ll walk you through the telephony options available for every sized business so you can decide which system will offer you the best service for your business needs at the best price.
Telephony Solutions for Startups
For startup businesses, flexibility is key as you’re more than likely to expand your team and change offices fairly frequently. While this is a very exciting time and venture to be a part of, it can definitely throw a spanner in the works when trying to figure out which phone system will offer you the reliability, speed and flexibility needed to evolve.
As you may not have a fully-fledged admin or customer care team right away, you’ll need to consider a system that offers call-answering services. Voice, video calling, team messaging, conference calling and screen sharing are also options you may want to include. Plus, if you’re planning on operating internationally, you’ll need a system that offers local and toll-free numbers in multiple countries. Whatever type of telephony system you choose, it’ll need to be able to support you and your team as you grow.
Telephony Solutions for Small and Medium Sized Businesses
As your business grows into a small or medium-sized company, your phone needs will grow too. With different departments and employees spread across the business, potentially in different parts of the country if you’re a remote company, more clients and customers and more opportunities to grow and expand, a cloud-hosted telephony system will be essential.
Ideally, you’d need a system that can quickly and efficiently handle multiple different calls across the company. Features such as hold music, auto-attendant, call forwarding and recording, voicemail to email transcriptions, extensions and top customer support will also be extremely useful for ensuring your business runs as smoothly and is as productive as possible.
Telephony Solutions for Large Businesses
For large businesses your phone systems will need to be scalable and can handle global calls as well as be flexible enough to be able to serve the different needs of all the departments within the company. If your business has offices in several locations too, each with hundreds of employees, you’ll also need something that’s both easy to manage and as cost-effective as possible.
You’ll be wanting a combination of office-based and mobile phone systems that can all be connected easily, with conferences and cross-department connections too. Your provider should be able to comfortably handle the number of calls employees will make with a high-powered solution so your team can get more done without having to worry about loss of connectivity or slow speeds. With seamless integrations into video calling services, call directing and other messaging services, a phone system with all the bells and whistles will likely be the best option.
What are the Benefits of Hosted Telephony Solutions with Officeology?
With Officeology’s cloud-hosted telephony solutions, you’ll be treated to a world of benefits that can make both your and your team’s working lives easier. Whether you’re at home or in the office you’ll be able to work from mobile, laptop, tablet, home phone or desk phone and MS Teams, Skype and your CRM can also be used to call colleagues or customers. You’ll also be able to keep records by call recording and monitoring too all from the same system.
Here are even more benefits of moving to a cloud-hosted telephony system:
- One-to-one voice and video calls from your desktop, smartphone or tablet.
- Control costs with unlimited landline and mobile calls.
- Built-in flexibility allows you to add or remove users as you wish.
- Conference call functions.
- PCI compliant call recording.
- Connect one person on up to five devices.
- Redirect calls to the correct person/department.
- Access to reports showing call stats, dropped calls and missed calls.
- Auto-attendant with a voice call menu.
- Instant messaging.
Read our guide to learn how to set up an office phone system in just a few simple steps.
Take a look at our business broadband & phone system solutions page and contact our team for more advice and information.