Unified Communications

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Unified communications (UCaaS)

A key aspect of having a successful business is having effective communication solutions both internally and externally. Quickly responding to customer queries day or night can set you apart from your competitors and give you the edge needed to succeed. But, how can you be fully prepared to answer a constant stream of customer questions and make sure everyone within the department or company is kept up to date in a timely manner? Enter unified communications.

Unified communications or UCaaS (unified communications as a service) refers to how different forms of digital communication tools, from phone calls and emails to video calls and instant messaging, can interact and collaborate in real-time over an internet connection. Employing a unified communications system can enhance both productivity and mobility, and provide a better user experience for the customer or client.

Benefits of unified communications

Our happy customers

Unified communications (UCaaS) solutions

From small, startup businesses to large corporations with thousands of employees, everyone can benefit from a unified communications and collaboration solution. If you find yourself or your team spending too much time trying to navigate between different communication systems, resulting in duplicated or missed messages, a slower-running laptop and technical problems, then implementing a UCaaS system is the answer.

At Officeology, we pair with leading providers to bring you the best and most reliable communications solution. These systems essentially integrate all of your communication apps and channels, allowing employees to have all the information they need in one place, on any device they choose, no matter where they are. This makes it ideal for travelling salespeople or for those who work remotely, as they won’t need to be tied to their desks in the office to work and communicate with their team or customers effectively.

Communication tools that can be collaborated by using a UCaaS system include:

With unified communications, all of these tools will be readily accessible in the cloud. This will benefit your team by:

  • Increasing efficiency and productivity as booking meetings, messaging a co-worker or sharing important files will be quick and simple, allowing more time to be spent on other tasks.
  • Improving collaboration between employees and different teams for a more effective workforce.
  • Allowing employees to engage in flexible working, whether they’re at home or on their way to an in-person meeting, they’ll always be able to keep in touch.
  • Enhancing user experience and reducing tool overload as the system is quick to set up with minimal hardware or equipment requirements, has a user-friendly interface, and is easy to scale when needed.

UCaaS solutions are designed to streamline business communications while improving team collaboration and productivity and improving the overall customer experience, which will help boost your reputation and set you ahead of your competitors.

Unified communications features

Unified communications frequently asked questions

UCaaS stands for Unified Communications as a Service and refers to a software or service provider that allows businesses to access their communication tools through the cloud – often in one management application. There are different UCaas packages available, which are all designed to help improve collaboration, communication, productivity and efficiency within the company.

UCaaS is a cloud-based service used to collaborate communication tools, such as telephony and instant messaging, as well as provide flexibility and mobility to workers so they can access data wherever they are, whenever they need.

CPaaS stands for Communication Platform as a Service and allows companies to add real-time communication options to a business application, such as voice, video and messaging.

CCaaS stands for Contact Centre as a Service and includes call centre software, allowing employees to provide excellent customer service through features such as automatic call distribution and voice response. It also lets customers contact the business on their own terms. Furthermore, it allows companies to purchase just the technology they need, which means the need for internal IT support is reduced and is, therefore, a cost-effective solution.

  • Office 365 Enterprise subscription (E1, E3 or E5)
  • Microsoft Phone system add-on (With E1, E3)
  • A Horizon subscription with the Horizon for Microsoft Teams bolt-on
  • The Officeology Voice app

What our unified communications customers say about us

I have used officeology at our practice and can honestly say they are fantastic. Great equipment works perfectly. Farhan is my superstar always there when i need him and always... read more

Sophie Mullins Avatar Sophie Mullins
27th July 2023

Thank you Raman, Paul and the rest of the team! Their proactive nature, politeness, thoroughness, and responsiveness make them a great choice. I wholeheartedly recommend them to fellow IT... read more

George Ioannidis Fitanidis Avatar George Ioannidis Fitanidis
29th June 2023

Raman is always helpful with whatever is needed, small or large, it makes no difference, could not be happier with the the service.

Richard Maysey Avatar Richard Maysey
16th June 2023

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