Terms & Conditions
General terms and conditions
If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please e-mail us using our contact us form or telephone us on 0330 124 4655
Pricing and VAT
The prices listed contain VAT. The company has the right to amend prices at any time.
We do our best to keep our prices up to date, however sometimes mistakes can occur. If we find a mistake in the pricing on your order, we will contact you and advise you of the correct pricing. We will give you the option to cancel your order or continue at the new price. You may be asked to make an additional payment for the difference in pricing.
Availability of stock
The website provides illustrations of stock availability for most products which, although usually very accurate, is intended as a guide and does not guarantee stock availability for your order. While every effort is made to keep stock availability information as accurate as possible, all items you order are subject to availability. We will check the stock of all the products ordered as we process your order and we will inform you as soon as possible if any goods are not available.
Please note that, except by special arrangement, we are only able to deliver to addresses within the United Kingdom and selected European countries.
Once an order has been placed, a confirmation of receipt will be emailed. The Contract between Officeology and the Buyer will commence on dispatch of the items at which point a despatch email will be sent.
Returns and Refunds
When you purchase from us as a consumer*, you have the right to cancel your order up to 14 days after the products are delivered. Please contact us within 14 days of receiving the products to arrange a return. We will issue you with a returns authorisation number and advise you on the procedure for returning the products.
Notification of damage or shortages must be made to Officeology as soon as possible after receipt and no later than 5 days. If the packaging is damaged on receipt, you may refuse delivery and you must inform us immediately, preferably by emailing email@example.com