Cloud Contact Centre

Integrates communication channels
Flexible working
Automated services
Extensive reporting

Give your customers the experience they deserve with Officeology

For a customer or client-facing company, having the right communication tools and telephony system is essential for handling sales or support calls. Not only will these tools help to increase revenue, but they’ll also boost your reputation as you’ll be able to handle any queries effectively and efficiently.

A cloud contact centre or CCaaS (Contact Centre as a Service) is an internet-based solution that handles all contact with customers and clients over multiple different channels, including email, social media, messaging services, and voice calls.

If your business is still dependent on older contact centre technology, you may be feeling the strain of its limitations. A cloud-contact solution offers the latest in communication technology to ensure you stay ahead of the game and give your customers or clients the best service possible.

Benefits of cloud contact centre

Our happy customers

Cloud contact centre solutions

Cloud contact centre solutions are beneficial to businesses of all sizes, from small and medium businesses wanting to grow and improve their brand reputation to larger companies handling hundreds of calls a day and looking to maintain an excellent level of customer service. And with modern communication technology, keeping up with demand has never been easier or more efficient.

At Officeology, we work with leading communication software providers to bring you the most reliable and cost-effective solutions. These cloud contact centre solutions can be easily integrated into your current system, allowing a seamless transition for both employees and customers. It also means employees will have all the information they need at their fingertips, from customer information, reporting, notes and more, whether they work from the office, at home or on the go.

A cloud-based contact centre software will benefit your business by:

  • Allowing customers to contact your team in a variety of ways, such as live chat, voice calls, email, and social channels, gives you huge pools of data to determine actionable insights about how your customer base prefers to communicate.
  • CCaaS offers real-time support meaning customers don’t need to wait for days on end for an answer to their question. Employees can better solve issues and communicate with the customer in real-time, boosting the customer’s satisfaction.
  • A cloud-based contact centre offers increased security measures to protect customer data.
  • This software allows you to quickly and easily re-route calls to the most qualified employee who can help, improving the customer experience. 

CCaaS solutions are designed to improve your team’s efficiency when communicating with customers and clients to provide a better experience for everyone involved.

Cloud contact centre features

Cloud contact centre frequently asked questions

A cloud contact centre is an internet-based server where all inbound, outbound and internal communications can be handled. This includes contact from voice calls, emails, social media and online chats, all available in one, easily accessible centre that employees can log into from anywhere.

CCaaS stands for contact centre as a service and refers to a cloud-based customer communication service that handles all calls, emails and messages, allowing you to deliver outstanding customer service.

A cloud contact centre can improve customer experience in many ways, including:

  • Handling customer queries in real time.
  • Having various ways to contact your business, from calls to messages.
  • Being able to re-route calls to the more qualified person to help them.
  • Improved efficiency and reliability in handling customer calls.
  • Allowing customer to maintain their queue position without being on the phone.

What our telephony customers say about us

I have used officeology at our practice and can honestly say they are fantastic. Great equipment works perfectly. Farhan is my superstar always there when i need him and always... read more

Sophie Mullins Avatar Sophie Mullins
27th July 2023

Thank you Raman, Paul and the rest of the team! Their proactive nature, politeness, thoroughness, and responsiveness make them a great choice. I wholeheartedly recommend them to fellow IT... read more

George Ioannidis Fitanidis Avatar George Ioannidis Fitanidis
29th June 2023

Raman is always helpful with whatever is needed, small or large, it makes no difference, could not be happier with the the service.

Richard Maysey Avatar Richard Maysey
16th June 2023

Let us help

Whatever your cloud contact centre needs, we’ll get a system in place that means you don’t have to worry about downtime. Call or email us today and one of our team will be on hand to get the ball rolling.

  • Improved Speeds 
  • Significantly Reduce Costs 
  • Customised Call and Data Plans 
  • Enhanced Remote Working

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